Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 14 Day Return Policy.
The following reasons are covered by our 14 day FULL COVERAGE Return/Exchange Policy: (Kisssy is responsible for return postage fees and replacement fees)
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- We sent the wrong order or item(s).
- You received any broken items.
- The quality of the products you received is poor/defective.
The following reasons are covered by our 14 day LIMITED COVERAGE Return/Exchange Policy. (Customer is responsible for return postage fees and replacement postage fees. Kisssy does not refund any shipping fees.)
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- You chose the wrong items.
- Personal reasons due to a change of mind, personal taste, etc.
The following reasons are NOT covered by our 14 day return policy, and we are not liable for these issues:
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- Products that have had their packaging box opened.
- Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
- Products are damaged by misuse, mishandling, or poor maintenance.
Return Service Procedure
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- If you're not satisfied with the products received, please contact our customer service representative first for further assistance.
- Place the item(s) in the original packaging and seal the parcel securely.
- Drop off your package at the local post office.
- Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.
We will email you once we process your return or exchange.
Return Conditions
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- You have 14 days to decide if an item is right for you. If not, you can certainly come to us within 14 days of receipt.
- Items returned must be in their unused condition with the original packaging. We do not accept returned items that are worn, damaged, or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
If a customer requests a refund due to product or logistics issues, we prioritize processing the refund after communicating with the customer. Typically, we issue the refund on the first day following the negotiation. If the customer made the payment through PayPal, the refund is usually processed in real-time. If the customer used a credit card for payment, it may take 5-7 days for the refund to reflect in their account.
Please note: If you have any further questions regarding our return policy, feel free to contact us at: [email protected]
